📜 Privacy Policy Effective Date: August 1, 2025

Entity: True North Commerce Group LLC / True North Global Commerce Inc.

1. Introduction True North Commerce (“Company”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. 2. Information We Collect We may collect the following types of information: Personal Information: name, email address, phone number, billing and shipping addresses, business information. Payment Information: collected via secure third-party providers (e.g., Stripe, PayPal). Website Usage Data: including IP address, browser type, operating system, pages viewed, and usage patterns via cookies or analytics tools. Communications: emails, messages, and other records related to client support or onboarding. 3. How We Use Your Information We use your information to: Provide and manage our services Process payments and invoices Respond to inquiries and support requests Improve our website and offerings Send relevant updates or marketing communications (only if you opt in) 4. Information Sharing We do not sell your information. We may share data only with: Service providers (e.g., payment processors, CRM, analytics tools) Legal or government authorities, only if required by law Partners involved in delivering your requested services, under NDA 5. Your Choices You can: Opt out of marketing emails Request access, correction, or deletion of your personal data Disable cookies in your browser (may affect site functionality) 6. Data Security We use industry-standard security measures to protect your data. However, no system is 100% secure, so we encourage you to use strong passwords and monitor your accounts. 7. International Users If you are accessing our services from outside the U.S. or Canada, you consent to your data being transferred and processed in our operating jurisdictions. 8. Children's Privacy Our services are not intended for children under the age of 13. 9. Changes to This Policy We may update this Privacy Policy. If changes are material, we will notify you by posting a revised policy with a new effective date. 10. Contact Us If you have any questions, contact us at: 📧 support@truenorthcommerce.com 📄 Terms and Conditions Effective Date: August 1, 2025 1. Acceptance of Terms By accessing or using our website or services, you agree to these Terms and Conditions. If you do not agree, do not use our services. 2. Services Provided True North Commerce provides eCommerce consulting, marketplace management, wholesale sourcing, and automation services across U.S. and Canadian marketplaces. 3. Client Responsibilities You agree to: Provide accurate and complete information Cooperate in onboarding and execution processes Comply with marketplace policies (e.g., Walmart, Amazon) Not misuse, resell, or falsely represent our services 4. Payments and Refunds All service fees are payable in advance unless otherwise agreed. Due to the nature of consulting and digital services, payments are generally non-refundable. Refund exceptions may be reviewed on a case-by-case basis. 5. Intellectual Property All content, templates, and proprietary tools created by True North Commerce remain our intellectual property unless otherwise agreed in writing. You may not reuse or reproduce our materials without consent. 6. Limitation of Liability True North Commerce is not liable for: Marketplace suspensions, delays, or policy changes Third-party vendor issues Loss of revenue due to service interruptions or compliance actions Maximum liability is limited to the amount paid for the specific service rendered. 7. Confidentiality We treat all client data and information with strict confidentiality and only share information necessary to deliver services, as outlined in our Privacy Policy. 8. Termination We reserve the right to terminate service if: You breach these terms You engage in fraudulent, unethical, or non-compliant practices You fail to cooperate or pay as agreed 9. Governing Law These Terms are governed by the laws of the State of Wyoming (for U.S. matters) and the laws of the Province of Manitoba and the federal laws of Canada (for Canadian matters), without regard to conflicts of law principles. 10. Dispute Resolution Any dispute will be resolved through good-faith negotiation. If unresolved, disputes may be subject to binding arbitration or small claims court in our jurisdiction. 11. Changes to Terms We may modify these Terms at any time. Continued use of our services after updates indicates your agreement to the revised terms. 12. Contact Questions about these Terms? Contact us at: 📧 legal@truenorthcommerce.com